| 1 |
HOW DO I PLACE AN ORDER? |
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You can log on to our website: www.adaaracouture.in or place orders via Instagram (direct message). In case of any assistance required, please call/whatsapp us on +91 9510000048. We can also be contacted via email at naman@adaaracouture.in. |
| 2 |
CAN I CUSTOMIZE AN ORDER? |
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Yes, customization is possible in terms of colors, sleeve and other minor adjustments. For any customization request, we request you to contact us at +91 9510000048 or email us at naman@adaaracouture.in. |
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For plus sizes, 'XL' and above (bust size 40.5 inch and above), we charge a 10% to 20% additional charge on the retail product price depending on the customization. |
| 3 |
CAN I REQUEST FOR A CHANGE IN COLOR OF THE PRODUCT? |
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Yes, we can change the color of the product. However, we note that some of our products might look great in certain color shades only. Therefore, we provide you with a palette of color options. However, if you still wish to customize the color, we request you to contact us at +91 9510000048 or email us at naman@adaaracouture.in. |
| 4 |
How many days does it take to ship a product? |
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We are 'Made To Order', and hence time to dispatch may vary from product to product. Normally, we would require 4-5 weeks. You may reach us at email, naman@adaaracouture.in or Whatsapp us at 9510000048 , so that we can assist you with the appropriate details for the product. |
| 5 |
Do you ship items globally? |
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Yes, we ship worldwide |
| 6 |
What are the Shipping Charges? |
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The shipping charges for all shipping within India is free and is completely borne by us. However, the shipping charges for international shipping will be additional and will be charged based on the weight and volume of the product and the country where the delivery is being dispatched. Shipping charges will be shared upon inquiry. |
| 7 |
Do I have to pay the Custom Duty Charges? |
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Yes, Custom Duty Charges are to be borne by you since, 'Every time when an item crosses an international border from one country to another, it is subject to these charges by the importing country's rules and regulations'. |
| 8 |
How do I get my outfit altered? |
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We generally keep a 3 to 4" margin in all our custom made outfits. Usually, the measurements are accurate and the alteration is quite minimal. However, if anything comes up we would be happy to assist you |
| 9 |
HOW DO I TRACK MY ORDER? |
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We try to deliver all our orders as soon as possible ensuring the products reach you on time. If you wish to track your order, please get in touch with us at +91 9510000048 or email us at naman@adaaracoutre.in. We can provide you with the courier tracking number upon request. |
| 10 |
HOW DO WE SEND THE ORDER FOR ALTERATIONS? |
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If any alterations are required, we request you to send the order at our Studio in Noida , uttar pradesh. Please note, that we do not pick-up any alterations and the cost for delivering the product to us is to be taken care by you. |
| 11 |
I NEED HELP WITH PLACING AN ORDER OR DECIDING WHAT TO BUY? |
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In case you require any assistance in deciding the outfit or placing an order, please get in touch with us at +91 95100-00048or email us at naman@adaaracouture.in. |
| 12 |
Is there a Return/Exchange or Refund for a Product? |
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We have NO RETURN/NO EXCHANGE policy. It is advised to check for your size requirements before you make a purchase order. |
